We and the Franchisees may collect personally-identifiable information and non-personally identifiable information when you use our Digital Services. Personally-identifiable information is information that can be used to identify you personally, either alone or in combination with other information, as well as any other information about you that can be attributed to you (“Personal Information”), and non-personally identifiable information cannot be used to identify a specific individual (together with the Personal Information, your “Information”). The Personal Information collected through our Digital Services is used to facilitate the transactions or information you may request on our Digital Services, and otherwise as described in this Privacy Policy. For example, we and/or our Franchisees, as applicable, may collect Personal Information on our Digital Services if you apply to become a Franchisee of a Dora's Dog Boarding location, reserve a spot for your dog in one of the Franchisee locations, inquire about our in-home services program and request an in-home consultation, make an online donation to the Bow Wow Buddies Foundation, request other information from us, subscribe to any of our online newsletters or email lists, enter a promotion on our Digital Services, request to be notified of special offers, or if you provide information through our Digital Services for any other reasons

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The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information about you. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.

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We and our Franchisees do not have access to financial account data in unencrypted form through our Digital Services. Rather, we use third party service providers to process all payment transactions for our Digital Services (whether the payment is by credit card, PayPal, or otherwise). Although these third-party processors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the third party will be solely responsible for any issues that may arise with your payment transaction.

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If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at our Franchisee camp locations, online or offline) in your profile. If you register for an account through our Digital Services, complete a doggie daycare reservation, or submit a request for services we or our Franchisees may collect your name, email address, phone number, and other information, and we and our Franchisees will have access to such Personal Information within our shared database.

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If you apply for a job with Dora's Dog Boarding or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.

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HOW IS INFORMATION COLLECTED?

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Information may be collected in several different ways through our Digital Services, including but not limited to those described below:

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Information You Voluntarily Provide

In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account through our Digital Services or with one of our camp locations, subscribe to our emails, enter a promotion, or request information from us or a Franchisee. As well, we will collect your Personal Information from a Franchisee if that Franchisee adds your Personal Information to our Digital Services for storage, processing and later retrieval. We also automatically collect certain anonymous information, such as your browser settings and click-stream data, when you use our Digital Services. In some cases, we may combine Personal Information with anonymous data in order to create aggregate information about groups of individuals who use our Digital Services.

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IP Addresses, Click-stream Data, App Usage and Device Information

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We may collect IP addresses, click-stream data, App-usage details, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. App-usage details are automatically collected when you use an App, including how you interact with the App and which sections you visit. We may also collect information about your mobile device and internet connection, including the device’s unique identifier, operating system, and browser type. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.

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Analytics Tools

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We may use Google Analytics or similar tools or services to collect information such as how often users visit our Digital Services, what pages or features they visit when they do so, and what other sites they used prior to coming to our Digital Services. We use this analytics data to improve our Digital Services and tailor them to the needs of our users. Analytics providers may collect the IP address assigned to you on the date you visit our Digital Services, as well as your gender, age, interest categories, and other information to the extent it is available to the provider (based on your browser settings and otherwise). Google’s use of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent certain analytics providers from recognizing you on return visits to our Sites by disabling cookies on your browser.

Information about Third-Party Cookies

Our advertising partners and third parties may also collect data automatically when you visit our websites through the use of cookies. For information on the service providers with whom we work or third parties that assist with collection, please see our Cookies Notice here.

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Text Marketing

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By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from CBW at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms at legal.termsofservice.info/cbw-terms-of-texting and our full Privacy Policy here.

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HOW DO WE USE THE INFORMATION WE COLLECT?

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We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or our Franchisees may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. By creating an account on one of our Sites or Apps, you consent to receiving marketing emails and SMS messages from us. We may use the information you provide in text messages and SMS messages to you. You may opt out of these messages at any time, as provided below. By opting out of any such messages, you may still receive messages regarding any ongoing transactions or future reservations and transactions. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

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Except as otherwise set out in this Privacy Policy, we collect, process, store and use Personal Information only for the purpose for which it was first collected and, if applicable, as authorized by you, including the uses described in this Privacy Policy or other uses which you may later authorize. We take reasonable steps to ensure that Personal Information collected is relevant to its intended use, and is accurate, current and complete.

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TO WHOM MAY THE INFORMATION BE DISCLOSED?

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Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in some circumstances you may provide Personal Information directly to third parties (e.g. third-party service providers who process payment transactions on our behalf), which may share certain information with us. In order to process your requests, we may also provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.

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As well, we may provide your Personal Information to Franchisees in connection with your ongoing relationship with the Franchisee and the services provided to you by the Franchisee.

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We may access or use your information, and we may share such information with our current or future affiliated and related companies, Franchisees, or carefully selected third parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested. You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What choices do I have about my information?”

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In addition, in the event that we or our related entities or Franchisees go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of their assets, Personal Information and other consumer data in our possession will, in most instances, be part of the assets transferred. However, your Personal Information will remain subject to the terms of this Privacy Policy (or any subsequent version of this Privacy Policy, under which it was collected) following the transfer.

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OTHER COLLECTION, USE AND DISCLOSURE.

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We may, without your consent or knowledge, collect, use and disclose your Information, any communications sent or received by you, and any other information that we may have about you to the extent we believe such collection, use or disclosure is permitted or required by law, regulation, rule or court order, including: pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, or identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms of Use, or any activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your Information in any way relates to that threat.

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WHAT CHOICES DO I HAVE ABOUT MY INFORMATION?

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At any time, you may opt-out of having your Information provided to third parties for marketing purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email and you may opt out of text messages by replying STOP to any marketing messages you receive from us. You may opt-out of all Personal Information sharing with third parties for marketing purposes by emailing us at info@campbowwowusa.com or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific camp location, please contact that location/Franchisee directly via the email links or other contact information on that location’s specific Site. Please note that we do not currently have a centralized opt-out mechanism applicable to all of our Franchisees and our various businesses, services and locations, so you will need to contact specific Franchisees directly.

To obtain a list of the Personal Information that Dora’s Dog Boarding holds about you, or for residents of California and Canada (as required by California and Canadian law) to receive a list of the names and addresses of all third parties that received your Personal Information from Dora’s Dog Boarding for direct marketing purposes during the preceding calendar year, and other purposes as required, please send a written request for this information, including your name, address, email address and phone number, with your signature, to us at the address below.

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You have the ability to control the amount of Personal Information you provide to us and therefore you may restrict our use and disclosure of your Personal Information by not providing the Personal Information to us in the first place. However, if you choose to limit the Personal Information you provide, it may limit the manner in which you can use our services and to otherwise interact with us.

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WHAT SECURITY PRECAUTIONS ARE IN PLACE TO PROTECT AGAINST THE LOSS, MISUSE, OR ALTERATION OF YOUR INFORMATION?

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We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.

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LINKS TO OTHER WEBSITES.

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You should be aware that when you use a Digital Service you could be directed to other sites beyond our control. For example, if you click on certain links, you will likely leave the Site or App and move to a different site which is not operated by us. These other services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a site that is linked to by a Digital Service, you should carefully review that site’s privacy policy before providing any Personal Information. This Privacy Policy does not apply to any information you submit to third-party sites, except it may apply to information provided to Franchisees as described herein.

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INTERNATIONAL USERS.

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If you are accessing our Digital Services from outside of the United States, when you provide Personal Information to us, you acknowledge that your Personal Information will be transferred to us, the Franchisees, or our service providers in the United States, and you consent to such transfer, as well as the use and processing of your Personal Information in accordance with this Privacy Policy. Regardless of where your Information is collected or transferred, if it is provided through the Digital Services, it will be treated in accordance with this Privacy Policy.

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LIMITATION OF LIABILITY.

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By providing us with any Personal Information you expressly and unconditionally release and agree to hold harmless Dora’s Dog Boarding, the Franchisees, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those third parties.

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NOTIFICATION OF CHANGES AND ACCEPTANCE OF THE PRIVACY POLICY.

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By using any of our Digital Services, you signify your agreement to the terms of our Privacy Policy. We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that the we may keep users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Digital Services shall constitute your acceptance of such revised Privacy Policy.

The first sentence of this Privacy Policy indicates when the Privacy Policy was last amended.

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CORRECTING AND UPDATING PERSONAL INFORMATION.

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You may request that we correct, update or remove the Personal Information you have provided to us by sending an email to info@campbowwowusa.com, or by contacting us by mail at the address below:

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Children UNDER THE AGE OF SIXTEEN.

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We are proud of our Digital Services and we strive to ensure that it doesn’t offend people of any age. However, the Digital Services are not intended for children or minors under the age of sixteen years without the permission of their parent or guardian. If you believe that a child has submitted Personal Information on or through our Digital Services without the consent and supervision of their parent or guardian, please contact us using the information provided below so that we can take appropriate action.